Privacy Policy

Hoogendijk Care

About our privacy policy
Hoogendijk Care cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. 
This privacy policy applies to the use of the website and the services provided by Hoogendijk Care. The starting date for the validity of these conditions is 15/03/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. 
If you have any questions about our privacy policy , please contact our contact person for privacy matters , you will find the contact details at the end of our privacy policy .

About data processing 
Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.

Web store software 
Our webshop is developed with software from Lightspeed . Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have concluded with them. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.
Email and mailing lists
MailChimp
We send our email newsletters with MailChimp . MailChimp will never use your name and email address for its own purposes. At the bottom of every email that is sent automatically via our website you will see the ' unsubscribe ' link. You will then no longer receive our newsletter. 
Your personal data is stored securely by MailChimp . MailChimp uses cookies and other internet technologies that make it clear whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties.

Office365 
We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our mailbox and we treat all our e-mail traffic confidentially.
Shipping and logistics 
PostNL 
When you place an order with us, it is our job to have the package delivered to you. We use the services of PostNL and DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL or DHL. PostNL and DHL only use this information for the execution of the agreement. In the event that PostNL or DHL engages subcontractors , PostNL or DHL will also make your details available to these parties.
 
Purpose of the data processing 
General purpose of the processing 
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data 
Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigations
Where appropriate, Hoogendijk Care can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods 
We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also regard this as a request for forgetting. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a forget request we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

Right of inspection
You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters . You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data at the e-mail address known to us, stating the category under which we have stored this data.

Right of rectification 
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can make a request to that effect to our contact person for privacy matters . You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed at the e-mail address known to us.

Right to restriction of processing 
You always have the right to limit the data that we process or have processed that relate to you or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters . You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.

Right to transferability 
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this, be carried out by another party. You can make a request to that effect to our contact person for privacy matters . You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Hoogendijk Care. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide you with copies and / or copies of data that we process or have processed and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision-making or profiling . We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters .
 
Cookies 
Google Analytics 
Cookies from the American company Google are placed via our website as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data under applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services .

Cookies from third parties 
In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time . However , you will always find the most recent version on this page . If the new privacy policy has consequences for the way in which we process data that has already been collected about you, we will inform you by e-mail.